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- {
- "category": {
- "type": "choice",
- "instructions": "What is the user mainly talking about?",
- "criteria": {
- "support": "the user needs help with something that is broken or unclear",
- "sales": "the user asks about pricing, plans, or buying",
- "feedback": "the user shares an opinion about the product or service",
- "other": "anything that does not fit the labels above"
- }
- },
- "urgency": {
- "type": "choice",
- "instructions": "How urgent does the user sound?",
- "criteria": ["low", "medium", "high"]
- },
- "frustration": {
- "type": "noul",
- "instructions": "The user sounds frustrated or annoyed.",
- "criteria": {"true": "frustrated, annoyed, impatient", "false": "calm, neutral, pleased"}
- },
- "churn_risk": {
- "type": "noul",
- "instructions": "The user is thinking about leaving or cancelling."
- },
- "needs_action": {
- "type": "noul",
- "instructions": "The user asks for something concrete to be done."
- },
- "needs_clarification": {
- "type": "noul",
- "instructions": "The request is ambiguous and needs a follow-up question."
- },
- "contains_idea": {
- "type": "noul",
- "instructions": "The user proposes a new idea or feature."
- },
- "business_opportunity": {
- "type": "noul",
- "instructions": "The conversation hints at a business opportunity worth following up."
- },
- "positive_sentiment": {
- "type": "noul",
- "instructions": "The user sounds happy or satisfied."
- }
- }
|
