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@@ -1,46 +1,49 @@
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{
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- "category": {
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+ "topic": {
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"type": "choice",
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- "instructions": "What is the user mainly talking about?",
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+ "instructions": "What is the main theme of the discussion?",
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"criteria": {
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- "support": "the user needs help with something that is broken or unclear",
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- "sales": "the user asks about pricing, plans, or buying",
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- "feedback": "the user shares an opinion about the product or service",
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- "other": "anything that does not fit the labels above"
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+ "planning": "roadmap, priorities, scope, or scheduling",
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+ "status": "progress updates or reporting",
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+ "problem": "a blocker, incident, defect, or risk",
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+ "decision": "a decision being made or requested",
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+ "commercial": "budget, cost, pricing, or revenue",
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+ "people": "hiring, staffing, roles, or performance",
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+ "other": "none of the themes above"
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}
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},
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- "urgency": {
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+ "decision_status": {
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"type": "choice",
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- "instructions": "How urgent does the user sound?",
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- "criteria": ["low", "medium", "high"]
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- },
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- "frustration": {
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- "type": "noul",
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- "instructions": "The user sounds frustrated or annoyed.",
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- "criteria": {"true": "frustrated, annoyed, impatient", "false": "calm, neutral, pleased"}
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- },
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- "churn_risk": {
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- "type": "noul",
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- "instructions": "The user is thinking about leaving or cancelling."
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- },
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- "needs_action": {
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- "type": "noul",
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- "instructions": "The user asks for something concrete to be done."
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+ "instructions": "What is the state of the decision under discussion?",
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+ "criteria": {
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+ "none": "no decision is being discussed",
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+ "proposed": "a decision was proposed but is not settled",
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+ "made": "a decision was reached",
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+ "reopened": "a previous decision is being challenged or revisited"
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+ }
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},
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- "needs_clarification": {
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+ "action_item": { "type": "noul", "instructions": "Someone committed to a concrete next step." },
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+ "owner_named": { "type": "noul", "instructions": "A specific person or team was named as responsible for the work." },
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+ "due_date": { "type": "noul", "instructions": "A date, deadline, or timeframe was mentioned for the work." },
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+ "blocker": {
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"type": "noul",
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- "instructions": "The request is ambiguous and needs a follow-up question."
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+ "instructions": "A blocker, dependency, or risk is holding the work back.",
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+ "criteria": { "true": "an obstacle, dependency, or risk was raised", "false": "no obstacle was raised" }
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},
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- "contains_idea": {
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+ "open_question": {
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"type": "noul",
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- "instructions": "The user proposes a new idea or feature."
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+ "instructions": "Something important is still ambiguous and needs a follow-up question.",
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+ "criteria": { "true": "unclear or unresolved; a follow-up is needed", "false": "clear enough to proceed" }
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},
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- "business_opportunity": {
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- "type": "noul",
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- "instructions": "The conversation hints at a business opportunity worth following up."
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+ "business_opportunity": { "type": "noul", "instructions": "A commercial opportunity or growth idea was mentioned." },
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+ "sentiment": {
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+ "type": "score",
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+ "instructions": "How positive or negative is the overall tone of the discussion?",
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+ "criteria": ["very negative", "negative", "neutral", "positive", "very positive"]
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},
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- "positive_sentiment": {
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- "type": "noul",
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- "instructions": "The user sounds happy or satisfied."
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+ "urgency": {
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+ "type": "choice",
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+ "instructions": "How urgent is the discussion?",
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+ "criteria": ["low", "medium", "high"]
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}
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}
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